I then created a new remote NAS to NAS job (site to site). Reviewed the jobs I mentioned above, they are now running successfully. I believe it is an issue with QuDedup, as I said before. This one with Versioning On, and for some reason QuDedup is not on by default (Yay!!!). Not the result I want because now there are no versions on the USB drive.something left to resolve. It ran and after 3 hours completed successfully. I deleted and recreated the job, this time with Versioning off, QuDedup on by default. Download diagnostic report and contact QNAP support. I have a USB drive connected to the primary NAS, I can run a one way sync job to it, but not a backup job.Įarlier this morning, I deleted the original NAS to USB backup job, deleted the folders on the USB, created a new parent folder, set up a new backup job,Īnd after a minute or so, it fails with the error: Speed is at 38MBs (304Mbs) between the two local NAS.īut forget backups between NAS devices. I did recheck and test the connections in Storage Spaces.no problem with connections. And to be fair, QNAP support has been pretty decent in the past. I'm sorry, I am an MSP, I provide support and deal with support all the time. I have asked for the ticket to be reassigned to someone else. Every message I have my phone number in it, and don't hear back for the rest of the day. Last response was that he tried to contact me.no call at my phone. I have gotten responses about arranging a time, Except for once I respond within minutes, and never get a timely response back to coordinate a session. When you get response in email, you can't reply back in email, you have to go to the online ticket portal. When creating the ticket, I updated diagnostic logs.Ģ. I created this ticket LAST MONDAY (08-12-2019).in the new portalġ. No I wasn't clear about the support ticket. I don't know if anyone from QNAP is monitoring these posts, but your lack of support here is - Simon If I could get support from QNAP, I wouldn't be so frustrated. Versioned backups to USB seem to be working fine for that NAS, which leads me to believe that QuDedup is the culprit. I assume that's why it can be set that way. I have a similar job to USB on the TSISM253B NAS, and it has versioning enabled with QuDedup disabled.this job existed between HBS2 & HBS3. This job fails with the error: Failed to complete Backup Job.Download diagnostic report and contact QNAP support. If you enable Versioning, QuDedup enables itself automatically, and you can't disable it. I have attempted to create a new backup to the USB drive, but it seems that versioning and QuDedup conflict with each other My client now has not had a backup done in over a weeks time. For the TSINI453B, there are 3 backups, one to USB drive, one to remote NAS on same internal network, one to cloudĪt this point ALL jobs fail or don't even process. In addition to above I am adding the following here: I am attaching screenshots and diagnostic logs from all 3 NAS devices. In addition, TSINI453B has Cloud Backup to Wasabi, that began failing at same time.Įrror shown is: Failed to complete Backup Job: "Wasabi-Primary". I have tested connection thru Remote Spaces and devices are connecting.īackups have been failing since firmware upgrade to 4.3.6 and HBS3. TSISM253B to QNAPTSI (Remote over Internet).īoth backup jobs start running and never get past 0% TSINI453B to QNAPTSI (Same internal network Have backup jobs (existed prior to HBS3): I will post my rant about that in another post.īut for the actual issue, this is what I posted in my ticket: I have created a ticket with /QNAP.ĪBSOLUTELY HORRIBLE SUPPORT on this case. With Linux and ZFS, QuTS hero supports advanced data reduction technologies for further driving down costs and increasing reliablility of SSD (all-flash) storage.I don't know if it does any good to post this here. QuTS hero is the operating system for high-end and enterprise QNAP NAS models. WIth Linux and ext4, QTS enables reliable storage for everyone with versatile value-added features and apps, such as snapshots, Plex media servers, and easy access of your personal cloud. QTS is the operating system for entry- and mid-level QNAP NAS.
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